Terms of Service & Warranty

Last updated: March 2026

1. Acceptance of Terms

These Terms govern your purchase and use of the Redmine 1-Click Installer ("the Product"), operated by Best Redmine Theme ("we", "us", or "our") at redmine1click.com. By purchasing and downloading the Product, you agree to be bound by these Terms. If you do not agree, do not complete the purchase.

2. What the Product Does

Redmine 1-Click Installer is a shell script that automates the installation of Redmine project management software on a compatible Linux server. The script is generated based on the configuration you provide and is delivered digitally as a single downloadable file.

Our commitment is straightforward: the generated script will install Redmine successfully on a supported, freshly provisioned server that meets all system requirements.

3. Money-Back Guarantee

We offer a full 30-day money-back guarantee on all purchases. If you are not satisfied for any reason, contact us within 30 days of purchase and we will issue a full refund, no questions asked.

100 % Money-Back Guarantee

To request a refund, email info@redmine1click.com within 30 days of purchase, including your order number or checkout email. Refunds are processed by Paddle, our Merchant of Record.

4. Product Scope (Non-Refund Topics)

Refunds are covered by the 30-day guarantee above. The following points define product scope and operational responsibilities after delivery:

  • Ongoing operation, uptime, or performance of your Redmine instance
  • Software updates, security patches, or version upgrades after installation
  • Database backups, data recovery, or disaster planning
  • Configuration changes, plugin installation, or customisation after setup
  • Issues caused by third-party providers (VPS, DNS, firewall, cloud security groups)
  • Technical support, consulting, or troubleshooting of any kind
No support or maintenance included. Redmine 1-Click is a one-time installation tool. We do not provide ongoing technical support, server administration, or Redmine consulting services.

5. License

Upon purchase, you are granted a non-exclusive, non-transferable, perpetual license to use the generated script on your own servers. You may use the script on any number of servers you own or manage, and modify it for your own use. You may not resell, redistribute, or sublicense the script to third parties.

6. Digital Delivery

The Product is delivered digitally via a download link sent to the email address you provide at checkout. The download link expires after 48 hours and allows up to 3 downloads. It is your responsibility to save the file after downloading.

7. Your Responsibilities

By downloading and running the generated script you acknowledge that:

  • You have read and understood the System Requirements.
  • You are responsible for securing, maintaining, and backing up your server and Redmine installation after setup.
  • You will keep Redmine and its dependencies updated to address security vulnerabilities.
  • Running any script as root carries inherent risk and you do so at your own discretion.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Product, including but not limited to data loss, loss of revenue, or server downtime. Our total liability in any case shall not exceed the amount you paid for the Product, which is fully covered by the money-back guarantee above.

9. Payment

Payments are processed by Paddle.com, our Merchant of Record. Paddle handles all billing, taxes, and payment processing on our behalf. By completing a purchase, you also agree to Paddle's terms of service.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of the Product after changes constitutes acceptance of the new Terms.

11. Contact

For any questions regarding these Terms, contact Best Redmine Theme at info@redmine1click.com.

Privacy Policy

Last updated: March 2026

1. Introduction

This Privacy Policy explains how Redmine 1-Click ("we", "us") collects, uses, and protects your personal information when you use our website at redmine1click.com and purchase our Product.

2. Data We Collect

We collect the minimum data necessary to deliver and improve the Product:

  • Email address — provided at checkout, used to send you the download link and kept as part of your transaction record.
  • Passwords — the database and Redmine admin passwords you enter (or generate) in the wizard are embedded directly into your installer script. Passwords are not kept in our database or transaction records. They exist temporarily on our server only during the checkout process and inside the script file during the 48-hour download window. Both are permanently deleted afterwards.
  • Configuration data — the options you select in the wizard (OS, database engine, web server, domain, database name, admin username, install path, etc.). This data is used to generate your personalised installer script and is stored temporarily on our server for up to 48 hours to allow script download. It is then deleted.
  • Transaction data — your email address, stack selection (OS, database, web server), Redmine/Ruby versions, purchase amount and currency. This data is retained as part of our business records.
  • Website usage data — collected via Google Analytics (for example: pages viewed, interactions/events, approximate location, device/browser information, and referring page).

We do not collect payment card information. All payment processing is handled by Paddle.com, our Merchant of Record.

3. How We Use Your Data

  • To generate and deliver your installer script via email.
  • To respond to support requests if you contact us.
  • To maintain transaction records and provide post-purchase assistance (e.g. re-sending download links).
  • To measure website performance and improve the user experience using aggregated analytics data.

We do not sell your personal data, and we do not use it for unrelated third-party marketing.

4. Data Retention

  • Passwords — not kept in our database or transaction records. They exist temporarily on our server only during the checkout process and inside the generated script file during the 48-hour download window, then permanently deleted.
  • Configuration data (domain, database name, admin username, install path, etc.) — stored temporarily for up to 48 hours to allow script download, then deleted.
  • Transaction records (email address, stack selection, purchase amount, transaction identifiers) — retained for as long as necessary to fulfil our business, legal, and tax obligations.
  • Analytics data — retained by Google Analytics according to our configured retention settings.

5. Third-Party Processors

Paddle.com acts as our Merchant of Record and processes all payments. When you purchase, your payment data is handled directly by Paddle under their own Privacy Policy. We receive from Paddle only your email address and a transaction confirmation.

Google Analytics (Google LLC) helps us understand website traffic and usage patterns. Data collected through Analytics is processed under Google's policies: Google Privacy Policy.

6. Cookies

Our website uses Google Analytics cookies and similar technologies to measure traffic and how visitors use the site. These cookies help us improve content, navigation, and conversion flows.

You can accept or reject analytics cookies through the cookie banner shown when you first visit the site.

The Paddle checkout may also set cookies as part of the payment process, governed by Paddle's policy.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at info@redmine1click.com.

8. Security

We take reasonable technical measures to protect your data, including HTTPS encryption and restricted server access. We do not store payment card information.

9. Contact

For privacy-related questions, contact us at info@redmine1click.com.

Refund Policy

Last updated: March 2026

30-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 30 days and we will issue a full refund, no questions asked.

1. Refund Guarantee

We offer a full 30-day money-back guarantee on all purchases of the Redmine 1-Click Installer. If you are not completely satisfied with your purchase, simply contact us within 30 days of the purchase date and we will process a full refund with no questions asked.

2. How to Request a Refund

To request a refund, contact us at info@redmine1click.com within 30 days of your purchase. Please include your order number or the email address used at checkout. We will process your refund promptly.

3. Processing

Refunds are processed by Paddle.com, our Merchant of Record. Refunds are typically credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

4. Contact

Questions about this policy? Reach us at info@redmine1click.com.